Privacy Policy
Last updated: 18 October 2026
Opract Dine ("we", "us", "our") is a product of Opract. This Privacy Policy explains how we collect, use, and protect information when you use our digital menu system, ordering system, and related restaurant management services.
1. Information We Collect
From Restaurant Partners
- Business name, contact details, and address
- Menu items, descriptions, pricing, and images
- Staff account credentials (email and password)
- Order history and analytics data
From Diners (End Users)
When a diner scans a QR code and uses the digital menu, we collect minimal data:
- Orders placed (items, table number, timestamps)
- Waiter call and bill request activity
- Device type and browser information (for compatibility)
We do not require diners to create accounts, sign up, or provide personal information such as names, emails, or phone numbers to use the menu or place orders.
2. How We Use Information
- To provide, operate, and maintain the digital menu and ordering system
- To process and display orders to restaurant staff
- To enable waiter call and bill request features
- To generate analytics for restaurant partners
- To improve and update the platform
- To communicate with restaurant partners about their account
3. Data Sharing
We do not sell personal information to third parties. We may share data only in the following circumstances:
- With restaurant partners: Order data and analytics relevant to their restaurant
- Service providers: Hosting, infrastructure, and essential services needed to operate the platform
- Legal requirements: When required by law, regulation, or legal process
4. Data Security
We implement appropriate technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections (SSL/TLS), secure server infrastructure, and access controls.
5. Data Retention
Restaurant partner data is retained for the duration of the service agreement and a reasonable period thereafter. Order and analytics data may be retained in anonymized form for service improvement. Diners can request deletion of any data associated with their device by contacting us.
6. Cookies and Tracking
The diner-facing menu system uses minimal cookies necessary for functionality (such as maintaining a session during ordering). We do not use advertising trackers or third-party analytics on the diner-facing interface.
The staff admin panel may use cookies for authentication and session management.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent at any time
To exercise these rights, contact us at hello@opract.com.
8. Children's Privacy
Our services are directed to restaurant businesses. We do not knowingly collect personal information from children under 13. The diner-facing menu does not collect personal information from any user.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify restaurant partners of significant changes via email or through the admin panel. The "Last updated" date at the top reflects the most recent revision.
10. Contact Us
If you have questions about this Privacy Policy or our data practices:
- Email: hello@opract.com
- Website: opract.com