Terms of Service

Last updated: 18 October 2026

These Terms of Service ("Terms") govern your use of Opract Dine, a product of Opract ("we", "us", "our"). By subscribing to or using Opract Dine, you agree to these Terms.

1. Service Description

Opract Dine provides restaurants with:

• A QR code-based digital menu system
• A phone-based ordering system for diners
• A waiter call system
• A bill request system
• A staff admin panel for managing orders, menu items, and settings

We build, set up, and fully manage these systems on behalf of the restaurant. The service is provided on a subscription basis.

2. Subscription and Payment

• Subscriptions are billed according to the plan selected (monthly, quarterly, semi-annually, or annually).
• Payment is due at the beginning of each billing period.
• Prices are as listed on our website at the time of subscription. We will provide at least 30 days' notice before any price changes take effect for existing subscribers.
• All payments are non-refundable except as described in our Refund Policy.

3. Your Responsibilities

As a restaurant partner, you agree to:

• Provide accurate and up-to-date menu information, pricing, and business details
• Ensure your staff is trained to use the admin panel and respond to orders, waiter calls, and bill requests
• Not use the service for any unlawful purpose
• Keep your account credentials secure
• Ensure menu content you provide does not infringe on third-party intellectual property rights

4. Our Responsibilities

We agree to:

• Build and set up your digital menu and ordering system
• Generate and provide QR codes for your tables
• Process menu updates within a reasonable timeframe upon request
• Maintain and manage the technical infrastructure
• Provide support for technical issues

5. Content and Intellectual Property

Menu content, images, and business information you provide remain your property. You grant us a license to display and use this content solely for the purpose of providing the Opract Dine service.

The Opract Dine platform, its design, code, and branding are the intellectual property of Opract.

6. Service Availability

We strive to maintain high availability of the service but do not guarantee uninterrupted access. We may perform maintenance with advance notice. We are not liable for disruptions caused by factors outside our control, including internet connectivity, device compatibility, or third-party service outages.

7. Cancellation

• You may cancel your subscription at any time by contacting us at hello@opract.com.
• Upon cancellation, your service will continue until the end of the current billing period.
• After the billing period ends, your digital menu and ordering system will be deactivated.
• We will retain your data for 30 days after deactivation, during which you may request a copy of your menu and order data.

8. Limitation of Liability

Opract Dine is a digital menu and ordering platform. We are not responsible for:

• The accuracy of menu content provided by the restaurant
• Food quality, preparation, or safety
• Disputes between restaurants and their customers
• Lost revenue due to service interruptions beyond our reasonable control

Our total liability for any claim arising from the service shall not exceed the amount paid by you in the preceding 3 months.

9. Modifications to Terms

We may update these Terms from time to time. We will notify restaurant partners of material changes at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of competent jurisdiction in India.

11. Contact

For questions about these Terms:

• Email: hello@opract.com
• Website: opract.com